Electrical Basics ships with the carrier selected at the time of purchase. We are subject to carrier shipping schedules. Contact us or the carrier directly during the holidays to get information about shipping schedules. Customers will be contacted if there’s a known shipping delay. Larger orders typically ship via freight, using a carrier chosen by Electrical Basics or specified by the customer at the time of purchase.
At Electrical Basics, we value your privacy and we take it very seriously. When you place an order through the Electrical Basics web site, we ask you for personal information. We use this information to process your orders and to communicate with you about the status of your orders. Electrical Basics will not sell or rent your personally identifying information to third parties. We do not disclose buyers' information to third parties except when order details are processed as part of the order fulfillment process. In this case, the third party will not disclose any of the details to any other third party.
Typically our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. To be eligible for a return, please make sure that:
Electrical Basics does not sell personally identifiable customer information for commercial purposes. We do share customer information to those agents who perform functions on our behalf, such as those who maintain our website, handle email communications, contribute to order fulfillment, help to market our business, analyze data, process credit cards and perform customer service. Should Electrical Basics be acquired, substantially or wholly, customer information would, of course, be one of the transferred assets. We release account and other personal information when we believe the release is appropriate to comply with the law or to protect the rights, property, or safety of ourselves, our customers or others. This may include exchanging information with other companies and organizations for fraud protection and credit risk reduction.
For stock orders received by 3:00 pm EST we strive to ship same day, carrier permitting. If we receive a stock order after 3:00 pm (EST) we ship the following business day. All orders placed with Electrical Basics will receive an order confirmation sent via e-mail. All customers with questions are encouraged to contact us. Our customer service representatives are available Monday through Friday 8:00 am until 5:00 pm EST.
Electrical Basics accepts American Express, Discover, MasterCard, and Visa credit cards. We also accept Paypal and PayWithResolve. CTU product pricing is subject to change without notice. We reserve the right to correct any pricing errors at any time, typographical or otherwise.
At Electrical Basics we do our best to ensure all data is current and up to date on our website, however, Electrical Basics assumes no responsibility for inaccurate or out-of-date information within our site.