At Electrical Basics, we value your privacy and we take it very seriously. When you place an order
Electrical Basics is dedicated to your total satisfaction. We want to become your primary resource for all of your basic electrical product needs. If you have any suggestions or comments, please email us at [email protected].
Making A Purchase Making a purchase could not be easier. Just browse our store and add any items you want to purchase to the shopping cart. After you have finished shopping, click on 'Checkout' and you will be asked for a few details that we need to complete your order. We accept Visa, MasterCard, American Express, and Discover. At the time you place your order, your credit card will be charged for the amount of your order including applicable shipping and handling charges and sales tax. Your credit card purchase will be processed over a secure internet connection.
Our minimum order amount is $15.00, not including shipping and handling charges. All orders are shipped prepaid via United Parcel Service or United States Postal Service. When UPS and USPS limits are exceeded, we strive to ship by the most cost effective and direct method to get your merchandise to your specified location.
Specifications for all products are subject to change without prior written notice, in order to achieve improved product appearance, design, or performance. Items affected in this manner are not recognized as valid reasons for return.
You can normally expect your order to ship in 1-3 business days from the time the order is received in our system. We will make every effort to ship your order complete and as expeditiously as possible.
In the event that we can not fulfill your entire order within 5 business days, we will ship the items that are available immediately and we will inform you by email when we expect to ship the backordered item(s). After the first shipment of an incomplete order, no additional freight will be charged on subsequent shipment(s).
If we know that that an order or any part of an order will not be available for shipment for an extended or indefinite period, we will arrange to credit your credit card account including any associated shipping and handling charges for those items that can not be fulfilled.
We have business operations in Illinois, New York and Wisconsin. Customers in those states will be subject to currently applicable sales tax. Orders billed to customers in other states will not be subject to sales tax.
When an order is placed through our web site, credit card numbers are encrypted using 128-bit encryption. Card numbers are only decrypted after they reach our computer. Card numbers are never held in clear text on any web site.
Electrical Basics warrants that its products are free of defects in materials and workmanship. This warranty is valid, for the original purchaser, for 30 days following the date of purchase. This limited warranty does not cover normal wear and tear, abuse, misuse, overloading, product alteration or improperly installed product.
Customer acknowledges that the price of Electrical Basics' products is predicated on the enforceability of the following limitation of liability and that the price would be substantially higher if Electrical Basics could not limit its liability as herein provided and that the customer accepts this limitation of liability in exchange for a lower price. Electrical Basics shall have no liability to customer for and including but not limited to lost profits or any special, consequential, exemplary or incidental damages of any kind whether arising in contract, tort, product liability or otherwise, even if advised of such lost profits or damage. Customer also agrees to indemnify and hold harmless Electrical Basics for and including but not limited to damages, injuries or deaths of any kind for any reason from the use or misuse of any product purchased, supplied, manufactured or distributed by Electrical Basics.
Electrical Basics does not accept any returns of merchandise without verification of a manufacturing defect or error. Please contact Customer Service via [email protected] to arrange a return. No merchandise will be accepted for return unless prior authorization is given. When return authorization is granted, merchandise must be returned to us freight prepaid with the return authorization number clearly displayed on outside of the shipping container. A return authorization is valid for thirty (30) days. Upon receipt of the returned item(s), Electrical Basics will, at no charge, thoroughly evaluate the product for manufacturing defects. If the product is determined to be defective, we will replace the item at no charge. If you wish to receive a replacement product prior to an evaluation, you will be charged for that item as part of a new order. However, if the product is determined to be defective, a credit will be issued to your credit card for the amount originally charged for that item. Please note that, if under mitigating circumstances an exception is made to our return policy, a restocking charge of no less than 20% will be deducted from any refund or credit. We, however, at no time will refund or credit any freight charges.